Privacy policy

 

Privacy Policy

Last Updated: [10 July]

At Sovra Studio ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Payment Information (processed securely by our payment providers)

  • Order History

Device Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on the Website

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Deliver products to your address.

  • Process payments securely.

  • Send order confirmations and shipping updates.

  • Respond to customer service requests.

  • Improve our website and services.

  • Detect and prevent fraudulent transactions.

  • Comply with legal obligations.

  • Send promotional emails or marketing communications (only if you have opted in).

3. Payment Information

We do not store your complete payment details.

Payments are securely processed through trusted third-party payment providers such as Razorpay.

Please refer to their privacy policies for more information about how they process your payment information.

4. Shipping Information

To deliver your orders, we share necessary shipping details with our logistics partners, including Shiprocket and the courier companies used for delivery.

The information shared may include:

  • Name

  • Phone Number

  • Delivery Address

  • Order Details

This information is shared solely for order fulfillment.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze website traffic.

  • Enhance your shopping experience.

You can manage or disable cookies through your browser settings.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send you:

  • New product launches

  • Promotions

  • Special offers

  • Brand updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

7. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted service providers, including:

  • Shopify (website platform)

  • Razorpay (payment processing)

  • Shiprocket (shipping and logistics)

  • Courier partners

  • Email marketing providers

  • Analytics providers

These partners receive only the information necessary to perform their services.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.

  • Maintain business records.

  • Comply with legal and tax obligations.

  • Resolve disputes.

10. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your information.

  • Request deletion of your information where legally permitted.

To make such a request, please contact us using the details below.

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated "Last Updated" date.

Continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Sovra Studio

Email: support@sovrastudio.com (replace with your actual support email)

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)