Refund policy

Here's the updated section you can add to your policy. It makes the evidence requirements clear while remaining reasonable.

Refund, Return & Exchange Policy

Last Updated: 10 July 2026

At Sovra Studio, we are committed to delivering products that meet our quality standards. If you're not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns within 7 days from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, unworn, and unwashed.

  • All original tags, labels, and packaging must be intact.

  • The product must be in its original condition.

  • A valid proof of purchase is required.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products purchased during clearance or sale.

  • Gift cards.

  • Customized or personalized products.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products returned without original tags or packaging.

3. Exchange Policy

We offer exchanges for:

  • Size issues (subject to stock availability).

  • Defective or damaged products.

  • Incorrect products received.

Exchange requests must be be made within 7 days of delivery.

If your requested size is unavailable, you may choose:

  • Store Credit, or

  • A Refund (if applicable under this policy).

4. Return Shipping

We will cover return shipping if:

  • You received a damaged product.

  • You received the wrong item.

  • The product has a manufacturing defect.

Customers are responsible for return shipping if:

  • The selected size doesn't fit.

  • You changed your mind after purchase.

  • The product is no longer required.

5. Refund Policy

Once your returned product is received and passes our quality inspection, your refund will be processed.

Prepaid Orders

Refunds will be credited to the original payment method within 5–7 business days after approval.

Cash on Delivery (COD) Orders

Refunds will be processed via UPI or Bank Transfer. Customers may be asked to provide their UPI ID or bank account details.

Partial COD Orders (₹99 Advance)

  • Certain orders may require a ₹99 advance confirmation fee to confirm the order.

  • This amount is adjusted against the total payable amount at the time of delivery.

  • If the order is cancelled before dispatch, the ₹99 advance will be refunded.

  • Once the order has been shipped, the ₹99 advance confirmation fee is non-refundable.

  • If the customer refuses delivery, fails to accept the shipment, or cancels the order after dispatch, the ₹99 advance confirmation fee will not be refunded, as it covers shipping, packaging, and handling costs.

6. Shipping Charges

  • Original shipping charges are non-refundable.

  • If the return is due to our mistake (wrong item, damaged product, or manufacturing defect), we will bear the return shipping cost.

7. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery.

To process your claim, you must provide:

  • Your Order Number.

  • Clear photos of the product showing the issue.

  • Clear photos of the outer packaging and shipping label.

  • A continuous, unedited unboxing video starting before the package is opened, clearly showing the sealed package, shipping label, the complete unboxing process, and the product received.

Please Note:

  • Claims for damaged, defective, missing, or incorrect products may be rejected if the required unboxing video and supporting photos are not provided.

  • The unboxing video must not contain any cuts, edits, pauses, or interruptions.

  • We reserve the right to inspect the submitted evidence before approving any refund, replacement, or exchange.

8. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, cancellations are not possible.

  • For Partial COD orders, the ₹99 advance confirmation fee becomes non-refundable immediately after dispatch, even if the order is refused, returned due to non-acceptance, or cancelled after shipping.

9. Quality Inspection

Every returned product undergoes a quality inspection before a refund or exchange is approved.

Products showing signs of use, washing, stains, perfume, deodorant marks, damage caused after delivery, tampering, or missing tags may be rejected and returned to the customer.

10. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Email: support@sovrastudio.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Sovra Studio reserves the right to refuse returns or refunds in cases of suspected fraudulent claims, repeated return abuse, or evidence of product tampering. Our decision after investigation shall be final.